YWAM Specific - Frequently Asked Questions

1. How do I set up online donations with my YWAM Connect website? ANSWER>>

2. What are the processing fees for online donations if I use EquipNet's Merchant Account? ANSWER>>

3. How long does it take for me to receive a donation made at my site? ANSWER>>

4. My YWAM base is missing from the drop down Base List in my Profile & Preferences, and Billing Options areas. What do I do? ANSWER>>

5. Where can I find old Newfeeds? Is there a place where all the YWAM Network content is stored? ANSWER>>

1. How do I set up online donations with my YWAM Connect website?

Once you start paying for your YWAM Connect website you can activate Online Credit Card Donations through EquipNet.

In your Site Sign-Up/Billing Options area from your Site Toolbox, you must put in your YWAM Base information and your own Mission Account Number.

If your base does not have a mission account number system you may use your first and last name in the mission account field to designate where the funds go.

To stress this point again: The Mission Account number is provided to an individual YWAMer, by their YWAM Base. Cumulus9 and EquipNet are NOT involved in the process of assigning Missions Account Numbers to YWAMers. This is done at the Base level - through the Accountant at the YWAM Base.

If at all possible you should check with the accountant on your YWAM Base to set up a numbering system for the base. We would also like the Accountant on your base to contact EquipNet at customerservice@equipnet.org to set up the system of transfer of monies to the base for dispersal.

The way each Credit Card Donation reaches you is this: EquipNet will cut one check to your YWAM Base every two weeks for all of the donations that come in designated to people who are attached to your base.

An Excel spreadsheet report will then be furnished to the Accountant on the base to show them how to distribute the funds to the appropriate individuals. You will therefore receive a check from the Accountant at your YWAM Base for the donation that came via your website... it should reach you within about 3 weeks (at MOST).

Our system automatically Emails the donor with a confirmation Email, thanking them for the gift. This will count as a Tax Receipt. if they wish to claim the tax back. You will also receive an Email notification... and therefore you can send a personal thank you note to the donor.

Any questions about setting up your website should be sent to customerservice@cumulus9.com

Any questions about transferring money, tax receipts, and tracking donations should be sent to customerservice@equipnet.org

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2. What are the processing fees for online donations if I use EquipNet's Merchant Account?

There are 3 seperate charges applied to EACH donation made at your website:

1) A flat 25 cents fee on every donation. This is a standard "credit card transaction" fee - that is charged by EquipNet's merchant account provider, Cardservice.

2) A 3.50% processing fee for the Cardservices merchant account. Again, EquipNet's merchant account provider charges a 3.50% processing fee on every donation.

3) A 3% processing fee that EquipNet charges. This is up to a maximum fee of $15 per donation. It is used to cover the cost of EquipNet generating the necessary reports and sending the checks to the Accountant at each YWAM Base.

EXAMPLE:

Someone makes a $50 donation to you at your site.

An Email confirmation is immediately sent to you and the donor automatically (the donor can use that Email as a Tax Deductable Receipt).

Within 3 weeks you should receive the donation as a check via the accountant at your YWAM Base.

The amount you see will be $47.04 - once the above charges have been applied to the donation.

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3. How long does it take for me to receive a donation made at my YWAM Connect website?

The way each Credit Card Donation reaches you is this: EquipNet will cut one check to your YWAM Base every two weeks for all of the donations that come in designated to people who are attached to your base.

An Excel spreadsheet report will then be furnished to the Accountant on the base to show them how to distribute the funds to the appropriate individuals. You will therefore receive a check from the Accountant at your YWAM Base for the donation that came via your website... it should reach you within about 3 weeks (at MOST).

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4. My YWAM base is missing from the drop down Base List in my Profile & Preferences, and Billing Options areas. What do I do?

If your base is missing from the lists, please send the following information to customerservice@cumulus9.com

- Your Name and Email address
- Base Name and Country
- Base Email address
- Base postal address and phone number
- Contact person at the base

Once you send us this information, we will contact YWAM centrally and request for this base to be added. You / your base will then be contacted by YWAM to verify the information. Cumulus9 are not able to add new bases to the list, exept by prior approval from YWAM.

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5. Where can I find old Newfeeds? Is there a place where all the YWAM Network content is stored?

At the YWAM Connect Resource site: http://www.ywamconnect.com/sites/resource

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